New Jersey American Water Quality

NEW JERSEY AMERICAN WATER IS DEDICATED TO PROVIDING EVERY CUSTOMER WE SERVE WITH SAFE, HIGH-QUALITY, RELIABLE WATER SERVICE THAT MEETS ALL FEDERAL AND STATE STANDARDS.

We are proud to be the state’s largest water service provider, serving our customers for more than a century. Today, we provide a safe, reliable water service to 2.9 million New Jerseyans across more than 190 communities.

When it comes to complying with strict federal and state regulations, we’ve consistently scored among the highest of all water companies. Our team consists of the industry’s leading researchers, scientists, and plant operators, all committed to our mission of delivering high-quality water to our customers.

Our employees are especially dedicated and passionate because they are customers, just like you, who live and work in the communities we serve.

You can learn more about our commitment by visiting our Water Quality page here.

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Our Water Experts

We have a team of over 860 dedicated professionals living and working in the communities we serve. We regularly monitor, maintain, and upgrade our facilities to meet regulatory standards and operate efficiently. Our expert water quality professionals, distribution and field service personnel, plant operators, meter readers, and engineers work together to help ensure we keep life flowing every day.

High-Quality Water Service: Water Treatment and Testing

At the end of every water pipe, there's a family or business depending on us to provide clean water. Water quality is vital — and we take testing and treatment very seriously.

Our water treatment process ensures that each customer can count on high-quality tap water 24 hours a day. From the source to tap, our scientists, plant operators and experts consistently monitor for over 90 contaminants.

Source Water transferred through our system goes through five basic steps: Coagulation, Sedimentation, Filtration, Disinfection and Storage.

Using the most advanced technology in the industry, New Jersey American Water ensures that all water that travels through our system is thoroughly tested. New Jersey American Water also has access to American Water’s Central Laboratory in Belleville, Illinois, a world-renowned research laboratory focused on water quality.

Our outstanding water quality performance and operations improvements have earned five Directors Awards from the U.S. EPA’s Partnership for Safe Water program.

This dedication to excellence helps us build trust with our customers. We are proud to rank highest in customer satisfaction among large water utilities in the Northeast according to the J.D. Power 2024 U.S. Water Utility Residential Customer Satisfaction Study.